This site collects information in two places: the service request form, and website measurement. This page says what each one collects, what is deliberately kept out of measurement, how long we keep things, and how to ask us to change or delete what we hold. Last updated 29 September 2026.
PhaseX Laser Services is a registered DBA of CoreX Robotics Services LLC, at 239 New Road, Suite B210, Parsippany, New Jersey 07054. You can reach us on (551) 379-6083 or at service@phasexlaser.com. We are an independent laser service company. We do not sell data, we do not run advertising, and we do not add anyone to a mailing list.
The service request form is the only place this site asks you for anything. It asks for a contact name, an email address, a phone number, your organization and your city, and for the equipment: manufacturer, model and serial number where you have it. There are free text fields for the symptoms you are seeing, the equipment involved and any relevant history, and you can attach up to three files, photographs and logs included.
The form posts to FormSubmit, a third-party form service, which delivers your information and any attachments by email to service@phasexlaser.com. We use it to answer your request, to carry out the work if you go ahead with it, and to support that work afterwards. Nothing in it is used for anything else.
Every field beyond the five the form requires is there because it usually shortens the conversation, not because we need it. A serial number, a photograph or a log helps us tell you sooner whether we can help, but you can leave any of it out and simply call (551) 379-6083 instead. If the equipment or the documents are sensitive on your side, say so and we will agree how to handle them before you send anything.
We use Google Analytics 4 to see which pages are read, how people arrive, and whether the pages that describe our work actually lead to a service request. That is the whole purpose. It tells us which subjects to write about next and which pages are not doing their job.
It is off unless you turn it on. On a first visit nothing is loaded: no Google code is requested, no cookie is set and no event can be sent. A small notice asks, and if you decline or ignore it, nothing ever loads. This applies to every visitor, wherever they are. We do not check where you are in order to decide how to treat you.
If you do allow it, what we ask for is the address of the page you are on, the site or search engine you arrived from, an approximate location worked out from your IP address, which can be as specific as a city, your browser and device type, and three things you may do on the page: submit the service request form, tap a phone number, or tap an email address.
That is what we ask for. It is not the whole of what Google's own library records, and it would be misleading to say it was. Analytics adds session and engagement events by itself, named first_visit, session_start and user_engagement. Those are what Google calls automatically collected events, they are separate from the feature described next, and turning that feature off does not turn them off.
What is switched off is enhanced measurement: the setting that would otherwise record outbound clicks, file downloads, video watching, scroll depth, site search and form interactions on its own. It is off on the property, so none of those are collected. Google Signals and advertising personalisation are off on the property as well, and the script refuses them again on every page load so the pages do not depend on an administrative setting staying put. There is no advertising account connected to any of it.
A tap on a phone number is not a call and a tap on an email address is not a message, so neither is treated as a request. A service request is only counted when a form submission in the same visit is followed by the page the form service returns you to, and it is counted once. That is still a signal rather than a receipt: the service mailbox is the only real record of a request, and the two are compared rather than assumed equal.
The measurement script itself refuses advertising storage, advertising personalization and Google Signals on every page load, so the pages do not depend on an administrative setting staying where someone put it. We run no advertising and there is no advertising account connected to the measurement.
Nothing you type into the form reaches measurement. Not your name, email address, phone number, organization or city; not the symptoms, equipment list or history you describe; not any attachment; and not the manufacturer, model or serial number of your equipment.
That needs one piece of explanation, because it would not be true by default. Links on this site carry information in the page address so that the form arrives partly filled in, and some of those addresses name a manufacturer or a model. Measurement normally reports the full page address, which would carry that information with it. So the measurement script rewrites the address before anything is sent, keeping only four parameters that describe what someone is looking for, and dropping every other parameter, including any added in future:
| Kept | What it means |
|---|---|
sector | Industrial, packaging, scientific or company |
intent | Whether the visit is about a repair, planned maintenance, or a part |
program | Monthly, quarterly, or asking us to recommend a cadence |
urgency | Machine stopped, or planned work |
Everything else is removed. The four parameters above are not merely permitted by name: each one has a closed list of permitted values, the eleven values this site's own links actually produce, and a value outside that list is dropped rather than shortened. So a parameter cannot be used to smuggle a name or a company through as a value. The same rewriting is applied to the address you arrived from, so a search you ran on another site does not come through in a referrer.
Google Analytics 4 sets its own cookie to tell one visit from another. Advertising storage is refused in the measurement script, so no advertising cookie is set.
The site itself writes two things into your browser, and nothing else. In local storage it keeps your answer to the measurement question, so it does not have to ask again; that is the one value that survives closing the tab, and clearing site data removes it. In session storage it keeps the time you submitted the form and a marker saying the resulting request has been counted, so one request is not counted twice if you refresh; that disappears when you close the tab. Neither holds personal information and neither leaves your browser.
When you open a page here, everything your browser loads comes from phasexlaser.com: the page, its stylesheets and scripts, and the images and video on it. The one exception is the Google Analytics script described above, and it is requested only after you allow measurement. There are no advertising or tracking pixels, no embedded frames, no social media widgets, no chat widget, no externally hosted fonts and no images loaded from other sites.
Externally hosted fonts were loaded on every page until recently. They were removed: the design falls back to the fonts already on your device, which is what nearly every visitor was seeing anyway, and it means your browser no longer contacts a third party simply because you opened a page.
Two other things are worth naming plainly. FormSubmit receives what you send through the form, and only at the moment you send it. Your web host and ours keep ordinary server records of requests, as every website does.
Pages here link out to manufacturer and supplier sites, 76 links in all, because naming where a statement comes from is better than asking you to take our word for it. When you follow one, your browser tells that site you came from ours. Every page sets a referrer policy of strict-origin-when-cross-origin, which means the site you land on is told you came from phasexlaser.com and nothing more: not which page, and not what was in the address.
That matters because some links here put equipment details in the address so the form arrives partly filled in. Those details stay on our side. Every outbound link also carries rel="nofollow noopener", so the page you open cannot reach back into the page you left.
What those sites then do is theirs, not ours. We link to them for reference and have no arrangement with any of them.
A service request is delivered as email to service@phasexlaser.com, with its attachments, and that mailbox is where it is held and worked from. That is the part we can describe exactly, so it is the part we describe.
For anything else about a particular request — what is held, how long it has been held, or having it removed — email service@phasexlaser.com naming the request, and you will get a direct answer about that request rather than a policy paragraph. Where something has to be kept as the record of work carried out, we will say so.
Measurement data is kept for two months. Both retention settings on the analytics property are at their shortest option, two months for event data and two months for user data, and the setting that would extend the clock every time the same browser comes back is switched off, so two months means two months from the visit and not two months from the last one. Nothing is exported into any other system.
One honest distinction. That two months governs the detailed, per-event records. Google's standard aggregate reports, the ones that only ever show totals such as how many people read a page in a given month, are not subject to the same window and remain available after the detail is gone. Those totals contain no identifier and nothing that could point at a person. We are naming it rather than letting "kept for two months" imply more than it does.
None of it holds any of the information listed under what is never sent to measurement.
Measurement starts off. Nothing about it loads until you choose Allow analytics, and if you never choose, nothing ever loads. The control below is the same choice, available on any visit, and it is not a preference we note and then ignore.
Measurement is off until you choose to allow it.
The choice is stored in this browser only, so it does not follow you to another device, and clearing site data forgets it and puts you back to off. If the buttons cannot save the choice, measurement stays off.
Switching it off works on the page you are standing on, not on the next one. The moment you press Decline, three things happen at once: the code that could send anything is switched off, Google's own opt-out flag for this property is raised so that anything already loaded stops sending too, and the analytics cookies this site can see are deleted. The tag is also told storage is refused. You do not have to reload for any of it to take effect.
If your browser will not let this page remember the choice, measurement stays off rather than on. That is the deliberate direction to fail in: a page that cannot record your answer should not assume the answer was yes.
Two browser signals are treated as a decision already made. If your browser or an extension sends Global Privacy Control, or the older Do Not Track, measurement stays off and we do not even ask. Plenty of sites ignore both because neither is strictly binding everywhere. We do not.
A browser-level blocker works too, and the site behaves identically either way. Nothing here is gated on measurement, and nothing we publish is withheld from someone who blocks it.
You can read every page on this site without sending us anything. The form is the only place we ask, and calling instead is always an option.
To ask what we hold about you, to have something corrected, or to ask for it to be removed, email service@phasexlaser.com and say what you are asking about. A request from the equipment owner about their own equipment, or from the person who sent a form, is the straightforward case. Where a request needs us to confirm who you are first, or where something has to be kept as the record of work carried out, we will tell you that rather than leave you guessing.
Ask before you send anything, not after. If something on this page does not cover your situation, tell us and we will answer it plainly.
If we change how any of this works, the date at the top of this page changes with it.