Laser sources, diode drivers, control and interface boards, power supplies, cutting and marking heads, optics, delivery fibers and connectors, and parts for systems the builder has stopped supporting. Send the number as printed, a photograph of the label and how many you need, and you will get a written answer: what the part is, and whether repair, a substitute or a replacement is the right move. We work on equipment other people have given up on.
Someone holding a failed board, a dead driver or a part with a number nobody recognises has a specific problem, and it is not usually where to buy it. It is what this actually is, whether it is even the part that failed, and what to do if it is no longer made. That has an engineering answer, and giving it is what we do.
| What we take on | Includes |
|---|---|
| Laser sources | Fiber, CO2, diode-pumped solid state and flashlamp-pumped source modules and resonator assemblies, including the sources other builders put inside their own machines |
| Drivers and power supplies | Diode drivers, current supplies, high-voltage supplies and their protection electronics |
| Boards and controls | Control, interface, motion and I/O boards, operator panels, and the electronics inside an assembly that the builder only sells whole |
| Heads and optics | Cutting, welding and marking heads, collimating and focusing optics, scanners and scan lenses, protective windows and nozzles |
| Delivery fibers and connectors | Process fibers, armoured delivery cables and high-power connector interfaces, damaged end faces included |
| Legacy and orphaned equipment | Parts for machines the builder has stopped supporting, and for makers that no longer exist. Here that is the normal case rather than the exception |
Industrial, packaging and printing, and scientific laser equipment, across the United States and Canada. You send what you have; you get a written answer and a route, and you decide.
All of it goes in the same request form, which takes three attachments. None of it is compulsory beyond the form’s own required fields, but each one removes a round of questions.
| Send | Why it helps |
|---|---|
| The number, exactly as printed | Including any prefix, suffix or revision letter. Transcribe it rather than tidy it up; a character that looks like noise is sometimes the revision. |
| A photograph of the label, and of the part | Worth more than a description. Labels carry the builder’s number, the component maker’s number, a serial and sometimes a date, and a photograph shows all of them at once without anyone deciding which matters. |
| What it sits in | Machine manufacturer, model and serial number, and where in the machine the part lives. The same part number can appear in several machines with different firmware or different wiring. |
| How many, and why | One, one plus a spare, or a quantity for the shelf. And whether the existing part has failed, is suspected, or is being bought ahead of time. It changes what we look for. |
| Whether the machine is still supported | If the builder has stopped offering parts, or the company no longer exists, say so. That is the situation this route was built for and it is not a problem to admit to. |
The form opens with the part section already pointed out. If you also have a fault on the machine, describe that too and we will treat it as one enquiry.
An evaluation ends in one of four places. Naming them in advance is fairer than letting someone assume the first one is the only good outcome, because on older equipment it frequently is not.
Then this is a short conversation. We will say so, and tell you whether it comes from the machine builder or the component maker, because those are often two different companies and two different numbers for the same object. Knowing which number you are holding is frequently the whole problem.
A board, a driver, a power supply or a controller can often be repaired at component level when no exchange unit exists. We evaluate it as received and tell you what condition it is in and what returning it to service involves, as a written scope with a price, before anything is agreed.
Where the original is gone, a part that matches the interfaces and the performance the machine needs can take its place. Every difference from the original is written down, so whoever opens the machine in five years knows what is in there and why.
Sometimes the part someone asks for is not what has failed, or the subsystem around it is at the end of its life and replacing one component buys a month. We would rather say that than sell a part twice. Where a retrofit is the better value we quote it against the repair and let you compare.
We are an independent service provider rather than a distributor, which is why we can compare repair, a substitute and a replacement on their merits instead of recommending whichever one we happen to hold. What we quote arrives as a written scope with a price and terms, once we know what the part is: the specific part decides availability and timing, so those come with the quote rather than ahead of it.
Where equipment is under an active manufacturer warranty, work is only carried out within a scope authorised in writing by the seller or the manufacturer, because doing otherwise can end the warranty. If you are in that position, tell us and we will say where the line is.
Manufacturer, brand and model names are used to identify equipment. They remain the property of their owners and their use here is not a claim of any relationship with them.