We service the lasers that make packaging.

Who this is for

Plants where a laser sits in the middle of the production chain and nothing moves when it stops.

• Flexo prepress and trade shops running digital platesetters, where a drifting imager quietly degrades every plate that leaves the building.
• Label converters with laser die cutting in a narrow web line.
• Folding carton and corrugated plants running digital cutting and creasing.
• Flexible packaging converters with laser scoring, perforation and easy-open features.
• Gravure and rotary screen engraving houses with cylinder and screen engraving machines.
• Any packaging line with laser coders marking date, lot and serialisation data.

What we do

Equipment categories

Brands and platforms, A to Z

Every manufacturer and platform within our service scope for packaging and printing lasers. Model names identify equipment. Where a family is listed as legacy, that reflects the manufacturer's own current catalog or published end-of-life information, not a judgement about the machine.

Being listed here means the platform is within our service scope. What a specific machine needs is settled by its configuration, its parts situation and the measurements the job requires, and we confirm both before anyone travels.

Where we travel

Parsippany, New Jersey is the base and the Northeast gets the fastest response. Beyond that we fly. A machine-down call anywhere in the United States or Canada is a flight and a rental car, and we price travel separately and clearly rather than burying it.

Scheduled work, installations, retrofits and preventive maintenance visits are planned nationally. For an urgent call, tell us the state and the machine and we will tell you realistically when we can be on site.

What we repair and what we replace

Repair on this equipment is not one job. It is a set of different jobs, and which one you need depends on what the evaluation finds. The table below is the honest version of what that work looks like: what gets opened and put right, and what gets taken out and replaced. Which column a given fault lands in is decided by measurement, not by preference.

Two rules run through all of it. Anything we replace is documented with what came out and what went in, and anything we repair is validated by measurement afterwards rather than by whether the machine switches on. If a part turns out to be a failed custom assembly with no substitute available, we say so in writing instead of billing an attempt.

How a job runs

1. Send what you have. Machine, model, serial number, what changed, and any measurements or photographs. We respond with the next step.
2. Written scope and fixed evaluation fee. Quoted before anyone travels, with the measurements to be taken and the expected turnaround.
3. Evaluation on site or on the bench. As-found condition recorded, delivered power measured against the machine reference, subsystems assessed in order.
4. Written findings. What was measured, what was found, what remains unknown, and the options with their cost and risks.
5. Your approval. Nothing is repaired, substituted or modified until you approve the scope and price in writing.
6. Repair, validation and report. Work inside the approved scope, measured validation, and a written service report for your maintenance records.

Measurement, defined per job

Every job names its measurements before it starts. PhaseX defines and provides the measurement capability the work requires, drawing on owned, rented or qualified third-party resources arranged as required. Optical power is measured with a thermopile-type meter carrying current traceable calibration, and the proposal states where each measurement comes from together with the acceptance criteria.

We do not offer manufacturer-equivalent calibration, and we do not certify a machine to original published specifications where the original acceptance data and the corresponding standards are unavailable. What we document is the measured condition on arrival, the fault found, the work performed, and the measured condition on completion.

Scope and safety

Two limits

• We do not promise a specific repair before diagnosis. The evaluation comes first and the repair scope follows from it.
• We do not certify a machine to original published specifications where the original acceptance data and the corresponding standards are unavailable.

Warranty

If your machine is still inside its manufacturer warranty, use the manufacturer, or get written authorization from the seller first. Our work is out-of-warranty and legacy equipment.

Laser safety on your site

Class 4 work is planned and executed under a project-specific laser safety plan agreed with your plant before we arrive. The required engineering controls, personal protective equipment, beam management and facility conditions are defined in writing before any energized optical work begins. Final hazard analysis and approval stay with your own EHS function.

Questions packaging plants ask

Do you service Esko CDI imagers?

Yes, and the laser subsystems inside them: the fiber source, the acousto-optic modulator and its RF drive, the imaging optics and head, and the drum, vacuum and control sections. We are not an authorized Esko service provider and hold no affiliation with Esko.

Which packaging laser machines do you cover?

Flexo plate imaging, laser die cutting and converting, gravure and rotary screen engraving, production line coding and marking, and anilox and cylinder laser cleaning. The A to Z list on this page names the platforms, including legacy models their manufacturers have moved off the current catalog.

Our machine's manufacturer is gone or no longer supports it. Can you help?

That is a large part of this work. These machines are built from identifiable subsystems, so the absence of a vendor relationship does not by itself end a repair. What ends one is a failed custom assembly with no available substitute, and we establish that before quoting rather than after.

Where do you travel?

Across the United States. Parsippany, New Jersey is the base and the Northeast gets the fastest response, but a machine-down call in any state is a flight and a rental car. Travel is quoted separately and clearly.

How does a job start and what does it cost?

Send the machine, model and serial number, what changed and any measurements you have. We respond with the next step. Where a site visit makes sense you get a fixed evaluation fee quoted before anyone travels, written findings with the measured numbers, and a separate repair quotation you approve before any further work.